Terms & Conditions
Our Cancellation Policies
We require a valid credit card to secure a reservation for the purposed stay, the booking will not be charged to your card until you arrive.
If a cancellation is made in writing 15 days prior to the purposed arrival date there will be no charge made to your credit card.
In the case of a cancellation between 14 and 10 days before the date of stay, the first night of the stay will be charged to your card without a refund.
On a cancellation made 9 days or less prior to the check-in date or a "No Show" occurs, the full amount of the stay will be charged.
Peak Season
During the Christmas and Easter periods we require full down payment 45 days prior to your check-in date. There will be no refund for cancellations made 45 or fewer days prior to your arrival date.
*Please note that during Christmas and Easter we require that you book for a minimum of four nights
Important
*All cancellations need to be received in writing either by email or fax.
*No refund is provided on money transfer fees.
Our Policy on Children
We only permit children over the age of 3 years to stay in the hotel.
Check in Times
Check in is at 2:00 pm
Check out is at 11:00 am
Reserve Online
US Toll Free (reservations only)
1 888 865 8032
Tel +506 2640 0230
info@moanacostarica.com
Skype Name - moanacostarica