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Terms & Conditions

Our Cancellation Policies

We require a valid credit card to secure a reservation for the purposed stay, the booking will not be charged to your card until you arrive.

If a cancellation is made in writing 15 days prior to the purposed arrival date there will be no charge made to your credit card.
In the case of a cancellation between 14 and 10 days before the date of stay, the first night of the stay will be charged to your card without a refund.

On a cancellation made 9 days or less prior to the check-in date or a "No Show" occurs, the full amount of the stay will be charged.

Peak Season

During the Christmas and Easter periods we require full down payment 45 days prior to your check-in date. There will be no refund for cancellations made 45 or fewer days prior to your arrival date.

*Please note that during Christmas and Easter we require that you book for a minimum of four nights

Important

*All cancellations need to be received in writing either by email or fax.
*No refund is provided on money transfer fees.

Our Policy on Children

We only permit children over the age of 3 years to stay in the hotel.

Check in Times

Check in is at 2:00 pm
Check out is at 11:00 am

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US Toll Free (reservations only)
1 888 865 8032
Tel +506 2640 0230
info@moanacostarica.com
Skype Name - moanacostarica

Hotel Moana  |  Mal País, Costa Rica  |  US Toll Free (reservations only) 1 888 865 8032  |  Tel +506 2640 0230  |  Fax +506 2640 0623  |  info@moanacostarica.com